The Pausal application is designed for lump-sum taxpayers. If you want to operate as an entrepreneur who uses a lump-sum tax scheme, Pausal allows you to manage your business independently and in accordance with the law, without needing an accountant. However, if you need additional help, our team of digital accountants is always here to support you.

The Pausal application provides everything you need for simple and efficient business management. With our digital and automated solution, you can easily create invoices, proformas, and advance invoices with all required elements, as well as send e-invoices. The application automatically maintains the KPO book and monitors if you are operating within lump-sum limits. It also reminds you of tax and contribution payment deadlines and generates payment orders with a QR code for easy and error-free payment processing. Additionally, the application allows you to record received payments, track which clients bring you the most revenue, send payment reminders with a click, and much more. Register and try everything for free for 15 days.

Yes, in several ways. If you have a tax resolution, you can add it to the application, and we will generate payment orders with QR codes for you. If you don’t have a resolution, you can authorize us to obtain it for you. Instructions for transferring authorization can be seen here. Additionally, in the Pausal.rs, you can keep records of paid taxes and contributions by month, which you can download in Excel format at any time. 

You can schedule a free demo of these functionalities here.

The Pausal application is specifically designed for lump-sum entrepreneurs and meets their specific needs. If you are a freelancer, bookkeeper, or have an LLC, you can use the application for personal income record-keeping, but other functionalities are tailored to lump-sum entrepreneurs. If you have any questions about this, feel free to contact us at office@pausal.rs.

We’ve designed the app to be as user-friendly and automated as possible, so you can easily master it. You’ll find detailed instructions for using all functionalities within the app. If you still have questions or need assistance, you can contact us via chat in the app, by phone at +381691055305, or by email at office@pausal.rs. You can also schedule a free demo of the app here. We’re always here to help!

Yes, absolutely! When you register, you get a free 15-day trial period to explore all the app’s features. Additionally, you can schedule a free demo of the app at any time to get a detailed overview of all the options. Schedule your free demo here.

Yes, the Pausal.rs app is a web application, which means you can access it from any device via an internet browser. There’s no need to download or install any additional programs.

Pausal.rs is available directly through your internet browser, so no downloading or installation is required. Just log in to your account. All features are available online and ready for immediate use!

No problem! You can enter previously issued invoices before you start creating new ones. This is important for accurate KPO bookkeeping and monitoring of lump sum limits. Enter all issued invoices chronologically to ensure your records are accurate and up-to-date.

Of course! You can ask our team any questions related to the app, regardless of the package you use. Technical support is available via chat within the app, email at office@pausal.rs, and phone at +381691055305 on weekdays from 9 AM to 4 PM.

Accounting support, including advice and assistance with accounting questions, is available to users of the Medium and Premium packages. We are available for all your business-related queries via chat in the app, email at office@pausal.rs, and phone at +381691055305 on weekdays from 9 AM to 4 PM. If you are on the Basic package, we recommend visiting our website pausal.rs, blog.pausal.rs, and Instagram page for useful information that can help with your business.

We guarantee the protection of personal data.

The collection, storage, processing, and use of personal data are carried out in accordance with the Law on Protection of Personal Data (“Službeni glasnik RS”, no. 97/08, 104/09 – amended law and 68/12 – decision of the Constitutional Court and 107/12). However, certain provisions of this Law regarding conditions for processing, as well as rights and obligations related to processing, do not apply to data that is publicly accessible and published in public media and publications or accessible in archives, museums, and other similar organizations.

We also collect usage data (cookies) and other technical, non-personal information, which helps us make your visits to PAUSAL easier and recognize you when you return to the app. The app ensures the security of the data you provide through industry-standard physical, electronic, and managerial procedures.

We use an SSL certificate to enhance the security of sensitive data transmission. Within the app, data is stored on controlled servers with restricted access.

And your card information is secure! It is not stored in the Pausal app; access to card data is only available to the authorized electronic payment processor Monri WSPay.

You can register to pausal.rs in a few simple steps:

1. Start registration here
2. Choose an email and password for your account.
3. Enter your agency’s details. Tip: Enter the PIB and click “Get the agency data based on VAT no.” to automatically fill in the information.
4. Complete the registration and confirm the activation email you will receive at your email address.

And that’s it! You can now enjoy all the benefits of the Pausal app.

You will need to create a  Pausal account, and then you can pay for your subscription by card, which is the only payment option. 

After selecting the subscription model you want, enter your payment details, and once the transaction is successful, the new subscription model will be activated. For more details on how to pay for your subscription, follow the link.

The subscription models are designed based on your needs! There are 3 subscription models: each includes unlimited app functionalities, but the differences lie in the additional free services provided with each. For a detailed comparison, look here. If you have any doubts, please reach out to usto office@pausal.rs. We will be happy to help.

Certain services such as obtaining your tax resolution, submitting tax applications, and filling out documentation will be free or discounted depending on your package. You can see the subscription models, the services they include, and the discounts offered in the comparison overview. The services you need, whether free within your package or chargeable, can be ordered directly from the application. Check the instructions for ordering services.

Yes, in your Pausal account, select the Pausal Services. You will see a list of services that our team can provide and their prices, including any applicable discounts. If the service is free within your package, the price will be 0. You can order the service from your account, in the “Pausal Services” section in the main menu.

If you cannot find the service you need, please contact us at office@pausal.rs.

Don’t worry, your details are secure! They are not stored in the Pausal application; only the authorized payment service provider Monri WSPay has these details.

After entering your payment details, you will receive a confirmation within the application that the payment was successful, and your subscription will be updated instantly. Additionally, you will receive an email with a confirmation and an invoice for your payment.

Once paid, the subscription automatically renews after expiration. If you wish, you can cancel the automatic renewal within your account under the section Account & Settings – Wallet. For more detailed instructions, click here.

Yes, each package offers a discount for semi-annual and annual subscriptions. When selecting a package in your account, you will see the price and the applicable discounts.

The Medium and Premium models have a contractual obligation of at least 6 months. A 10% discount is available for a 6-month subscription, and a 20% discount for an annual subscription.

If you find that the model you are using does not suit your needs, you can switch to another one. Upgrading to a higher package (Medium or Premium) will require an additional payment and will be active after payment. Switching to a lower package (Basic or Medium) will be effective after your current subscription expires.

Yes, you can switch to a new, higher subscription plan (Medium or Premium) before your current one expires! Don’t worry, the amount already paid will be deducted from the total amount due. If you want to switch to a lower plan, the change will be effective from the day your current subscription expires.

No, all existing functionalities of the application will be available to you in all three subscription models.

Yes. In your account, select Account&Settings, then Wallet. In this section, you can turn off the automatic renewal of the subscription. After the subscription expires, the account will be inactive until you renew your subscription. For detailed instructions on subscription, click here.

If you want to change your card details, you can do so through the Account&Settings section in the app. Select Wallet and click the Renew Subscription button, to remove payment with the currently entered card. Then enter the details of a new card for payment. For more details please read the instructions.

The subscription models were introduced on June 8, 2024. To reactivate your account, you need to pay for your subscription. Your account will automatically be assigned the Basic package, and you can choose which model you want to activate. For more details about payment, see the instructions.

Data about your agency is collected exclusively for the purpose of providing services, i.e. generation of accurate invoices, KPO books, transfer orders, M-forms and requests for issuing tax certificates. We remind you that all data are publicly available and verifiable on the APR website.

The PAUSAL application respects your privacy and is committed to protecting the personal data you provide to us. All the data you enter will be used in accordance with the PRIVACY RULES and the Personal Data Protection Act and will not violate your privacy in any way.

If you are employed in another company, you do not need to pay health insurance or unemployment insurance through a lump sum agency. We need this information in order to generate the appropriate transfer orders. The data you enter will be used in accordance with the PRIVACY RULES and the Personal Data Protection Act and will not violate your privacy in any way.

Yes, within the application, you can find detailed instructions for use. Just go to the main menu on the left side and find the “Instructions” section. If you have any questions regarding the use of the application, you can contact our support team via in-app chat, email at office@pausal.rs, or by phone at +381 69 10-55-305 on weekdays from 9 AM to 4 PM.

You do not need to use all functionalities of the application, but it is important issue the invoices so that processes such as generating the KPO book and monitoring lump-sum limits function automatically. Other functionalities are designed to make your business operations and administrative tasks easier.

Sure! You will find user manuals in the main menu, on the left, under “Instructions”. If you need any additional help, our team is here to assist you. You can contact us via in-app chat, email at office@pausal.rs, or by phone at +381 69 10-55-305 on weekdays from 9 AM to 4 PM. You can also schedule a free demo of the app here. We’re always happy to help!

Yes, you can! In the main menu on the left side, select “Invoicing,” then “Invoices.” By clicking on the “New Invoice” button, you can create both domestic and foreign invoices. Detailed instructions for using foreign invoices can be found in the “Instructions” section within the application.

Of course! To send eInvoices, you need to connect to the eInvoice system via an API key. Instructions for connecting and sending eInvoices can be found in the “Instructions” section within the application.

If you make a mistake when issuing an invoice, you have a few options. If the invoice has not yet been sent to the client, use the “Edit” option to change the details before sending. If the invoice has already been sent, use the “Voidl” option to void the current invoice by creating a new invoice with the same amount in negative. After that, you can create a new, correct invoice.

The KPO book is automatically managed in the pausal.rs application. All you need to do is create and issue invoices, and the application will handle the rest. You can download the KPO book in PDF format whenever you need it.

Yes, your data will remain preserved even after your subscription expires. You can download your invoices and KPO book at any time.

When your subscription expires, your account becomes inactive, and you can reactivate it by making a new payment. You will still be able to download your invoices and KPO book even when the account is no longer active. If you want to completely delete your account, send a request to office@pausal.rs. In this case, all your data and documentation will be permanently deleted, so it’s important to download your documentation from your account beforehand.