When does the new subscription model start?

The new subscription models will be implemented starting on June 8, 2024. Until June 7, 2024, you can subscribe under the current conditions, with the price being 830 dinars per month or 7920 dinars per year.

Can I expect new features in the app?

Yes! We are continually working to enhance the app’s features. We listen to your needs and are committed to further development. You can soon expect a mobile app, which we know you need. 🙂

How can I subscribe to the new subscription model?

The new subscription model will be available starting June 8, 2024. From that date, you can subscribe to one of the new models through the app, paying by card. After selecting your preferred subscription model and entering your payment details, the new subscription will be activated upon successful transaction.

Can I still subscribe at the old prices?

Yes, you can subscribe under the current terms until June 7, 2024. This means you can get a monthly subscription for 830 dinars or an annual one for 7920 dinars until this date.

Will there be a promotional period or discounts for switching to the new subscription models?

The current terms and prices apply to all subscriptions made until June 7, 2024. From June 8, 2024, you will need to subscribe at the new prices.

What happens if I don't renew my subscription before June 7, 2024?

From June 8, 2024, you can pay the subscription fee at the new prices. Until June 7, 2024, you can take advantage of the old, more favorable prices to pay for the subscription.

What are the main differences between the new subscription models?

The new subscription models are tailored to your needs! There are three subscription models, each offering different free services in addition to app usage. Check out the subscription packages comparison and see which suits you best. For any questions, contact us at

What happens to my current subscription?

Your current subscription remains valid. Starting June 8, 2024, you will be assigned the Basic package, but your subscription’s expiration date will stay the same. You can choose a different subscription model in your account if you prefer.

Can I pay for the subscription with a card?

Yes, from June 8, 2024, you can pay for the app subscription and other additional services with a card. Payments will be made through your account in the app. After selecting your subscription model and entering your payment details, the new subscription will be activated upon a successful transaction.

Are my card details secure?

Yes, your details are safe! Card information is not stored in the Pausal app but is handled by the authorized electronic transaction processing provider, Monri WSPay.

How can I update my payment details?

You can enter your payment details during the subscription process. Once entered, these details will be saved for automatic subscription renewal. To change your card details, go to Account & Settings, select Wallet, and update your card information there. Rest assured, your details are secure and only accessible by Monri WSPay.

Which package includes free services?

Depending on the package you choose, you will be entitled to free services. Check the comparison of packages to see which services are included. You can order these services through your Pausal account by selecting Pausal Services and then the desired services.

Is technical support available?

Yes, technical support is available regardless of the package you use. You can contact our team via chat, email, or phone.

Is accounting support available?

Accounting support is available for users with Medium and Premium subscription packages. You can also find useful business information on and

How can I contact support if I have issues with switching to the new subscription model?

Support is available via chat in the app, email at, or phone at 069/10-55-305.

Will there be a demo or trial period for the new subscription models?

You can try the app for 15 days for free and then decide on a subscription. Our team is also available for online demonstrations. To schedule a demo, contact us at

What happens to my existing data and documents in the app when I change my subscription?

All your data and documents will remain safe in your account. Your information is securely stored, regardless of changes in your subscription or its expiration.

Will the new subscription include all the services I currently use?

Some additional services that were previously charged separately, like consultations and document submissions, will now be included for free depending on the subscription model. All services will still be available, but their prices will vary based on the subscription model.

Can I switch to a new subscription model before my current one expires?

Yes, you can switch to a higher subscription model before your current one expires, and the already paid amount will be deducted from the total cost. If you want to switch to a lower model, this change will take effect after your current subscription expires.

Will I lose access to any app features if I switch to a cheaper subscription model?

No, all existing app features will be available across all three subscription models.

Can I cancel my subscription at any time?

Yes, you can cancel automatic renewal in the Account & Settings section, under Wallet. Your account will become inactive after the current subscription period ends, until you renew your subscription.

How does automatic subscription renewal work?

Once you subscribe, your payment details will be saved, and the automatic renewal option will be enabled. Your subscription will automatically renew and charge your card when it expires. You can cancel automatic renewal in the Account & Settings section under Wallet. Your payment details are secure and only accessible by Monri WSPay.

How will I know if my payment is successful and that I can use the new package?

After entering your payment details, you will receive a confirmation of a successful transaction. Your account will be updated, and the new subscription details will be displayed in the app. You will also receive a confirmation email and a receipt.

What do the changes in subscription models and service prices entail?

The new subscription models are designed to meet user needs, offering unrestricted app use and additional free services or discounts depending on the package. Check the comparison of packages to choose the one that fits you best.

Is there a discount if I commit to a longer subscription period at the new price?

Yes, discounts are available for semi-annual and annual subscriptions for each package. When selecting a package in your account, you can see the prices and discounts.

Will existing users have the option to keep their current subscription price or will they be switched to the new rates?

Existing users can retain their current price if they subscribe for a monthly or annual plan by June 7, 2024. From June 8, 2024, all subscriptions will be based on the new models.

Will the new subscription price include better customer support or faster response times?

Yes, the new system will allow for quicker communication and more efficient services, ensuring faster responses to your requests.

What if I have already paid for an annual subscription?

Your current subscription will remain valid until its expiration date. You also have the option to subscribe at the current rates until June 7, 2024, extending your subscription at the existing prices. From June 8, 2024, you will be assigned the Basic package, but you can change to another package at any time.