FREQUENTLY ASKED QUESTIONS

REGISTRATION TO THE APPLICATION

How do I register for the pausal application?

In order to become a user of the PAUSAL application, you need to go through three simple steps.

  • The first step is to register with your email and come up with a password.
  • The second step is to leave information about your agency: name of your agency, TIN and registration number, bank account number, agency activity code with description, date you registered the agency, city, municipality and address where your agency is registered, mark whether you are employed in another company, your email as well as an optional phone number.
  • The third step is to confirm the activation email and everything is ready for use.

Why do I have to leave all my agency information?

Data about your agency is collected exclusively for the purpose of providing services, i.e. generation of accurate invoices, KPO books, transfer orders, M-forms and requests for issuing tax certificates. We remind you that all data are publicly available and verifiable on the APR website.

The PAUSAL application respects your privacy and is committed to protecting the personal data you provide to us. All the data you enter will be used in accordance with the PRIVACY RULES and the Personal Data Protection Act and will not violate your privacy in any way.

Why am I being asked to provide information on whether I am employed by another company?

If you are employed in another company, you do not need to pay health insurance or unemployment insurance through a lump sum agency. We need this information in order to generate the appropriate transfer orders. The data you enter will be used in accordance with the PRIVACY RULES and the Personal Data Protection Act and will not violate your privacy in any way.

USING THE APPLICATION

INVOICES

How do I create an invoice?

From the menu on the left side of the screen, select the “Invoices” tab, then by clicking on “New Invoice” at the top of the screen, select the “Invoice” option from the drop-down menu. You will see a screen with the layout of your invoice filled with all the information about your agency.

It is necessary to add information about:

  • client, i.e. to whom you send the invoice by clicking on the desired client or by creating a new one
  • Trading place
  • the type of service you have provided
  • unit 
  • quantity
  • unit price


In the “Note” you can add all relevant data that are not already included on the invoice.

How do I create a foreign invoice?

From the menu on the left side of the screen, select the “Invoices” tab, then by clicking on “New invoice” at the top of the screen, select the “Foreign invoice” option from the drop-down menu. You will see a screen with the layout of your foreign invoice and filled in with all the information about your agency.

It is necessary to add information about:

  • client, i.e. to whom you send the invoice by clicking on the desired client or by creating a new one
  • Trading place
  • the type of service you have provided
  • unit 
  • quantity
  • unit price

An optional field on the foreign invoice is your IBAN and SWIFT that you use when receiving or sending international payments. The IBAN and SWIFT entered once are remembered and do not need to be repeated when creating the next invoice.

If it’s easier for you, you can add a pdf document of payment instructions by selecting the “My agency” tab from the main menu and then selecting the “Payment instructions” tab.

In “Note” you can add all the relevant data that are not already included in the invoice.

How do I add or change customer data?

From the menu on the left side of the screen, select the “Invoices” tab, and then by clicking on “Clients” at the top of the screen, you will see a list of your domestic and foreign clients. By clicking on “Add client” from the drop-down menu, select the option “Domestic” or “Foreign” client. Selecting that option will open a pop-up form for adding a client, in which you enter the necessary data. By clicking on “Save”your client will appear on the screen in the list.

In case the invoice has already started, clicking on “New customer” in the upper right corner of the screen will open the pop-up form for adding a customer.

After the client’s data is saved, you can access it by selecting the card with the client’s name. You can search the cards by some of the client’s information or use the scroll bar on the right. If you want to change the client’s data by clicking on the “Pen” icon that appears when you move the cursor over the client you are changing, the pop-up form for adding/changing the client will open. After making changes, click on “Save”.

How do I generate a kpo book?

From the menu on the left side of the screen, select “Invoices” and you will get a view of all invoices that have been created so far through the PAUSAL application. Only official invoices are included in the KPO book, i.e. those sent to the client either by email or post (printed), as well as canceled invoices. 

Invoices that are saved as draft will not be in the KPO book. By clicking on the “Print KPO book” button, your KPO book will open in a new tab with all official invoices, their serial numbers, dates and income up to the given moment.You can print it or save it in pdf format. 

The KPO book was generated in accordance with the laws of the Republic of Serbia.

Send, save or print an invoice?

You can send the created invoice directly to the client’s email. The e-mail address is automatically withdrawn from the previously entered customer data, and you have the option to send a copy to yourself as well as to any other address you enter. The invoice will be sent as an e-mail attachment, and if you do not fill in the title and content, they are automatically filled in with the following text:

Title:

Name of your agency

 

The content:

Respected,

The invoice 1/2016 is attached.

Thank you for doing business with us. If this invoice was sent by mistake, please contact yours@mail.rs

If you want to send the invoice by post, select the print invoice option. The invoice will be downloaded in PDF format and you can print it.

If you want to change the invoice later, select the save invoice option. The saved invoice does not enter the KPO book until it is sent or printed, and you can change and save it countless times.

Can I edit sent invoice?

Yes, you can change sent invoice. Click on “Edit” and change necessary data. Click on “Save” to save and get back to the invoices, “Print” to take over PDF or “Send” to send invoice by email.

Copy, pay or void the invoice.

From the menu on the left side of the screen, select “Invoices” and then a list of all your invoices will be displayed.

To copy a prepared invoice (in preparation, issued, paid, void) click on the “Copy” icon located on the right side view of invoice list. Then a new invoice will be open and you can change it. 

To mark the invoice as paid, click on the “Payment” icon located on the right side of the list of invoices and enter the date and amount of the payment. The total amount of billed invoices increases as well as the limit control display line, while the status of the invoice changes from “Sent” to “Paid”. If you make a mistake, select the “Paid” filter, click on the invoice and change the payment by clicking on the pencil.

To void an issued or charged invoice, click on the “Void” icon located on the right side of the list of invoices. Choose a date. The void invoice will be crated and “Sent” invoice will automatically change its status to “Billed”. The void invoice will receive its own number and will be entered in the KPO book. 

If the invoice has already been paid, you need to modify or delete the payment according to the previously described instructions, and then select the “Void” option

I don't see the "copy", "reverse", "charged" icons on the right side of the invoice view?

If the PAUSAL application is opened in a smaller screen resolution, the “Three dots” icon will be on the right side of the invoice display, and by clicking on it, a drop-down menu with all the necessary icons will appear.

How do I control my flat tax limit?

You control the limit of your income in the calendar year through the PAUSAL application. From the date you start using the application, we monitor your income. That is why it is important, to enter all invoices that were issued before using the application, if any. 

If you exceed the limit of 3,5 or 7 million in the calendar year from the start of using the application, we will notify you. You only need to turn on notifications in the “My Agency” section.

The application follows 2 limits:

      6 million – in each calendar year

      8 million – in a period of 365 consecutive days

If you exceed 6 million in a calendar year – you can remain an entrepreneur, but you lose the right to lump sum taxation.

In case you exceed the limit of 8 million – in addition to losing the right to lump sum taxation, you are obliged to enter the VAT system.

You can find out more here.

The PAUSAL application requires a chronological entry of all invoices issued. Why is this necessary?

According to the Law, you are obliged to keep the KPO book. Issued invoices are entered in the order of issuance in the KPO book, therefore it is extremely important that you enter chronologically all issued invoices from the current year.

Can I delete the issued invoice?

If you issue an invoice by mistake, you can delete it. This will delete it from the list of invoices and from the KPO book. However, two things should be kept in mind:

– If the invoice has been sent to the client, it has become an official document and in that case it should not be deleted, but void. That way you will cancel it correctly.

– We recommend deleting it only if it is the last invoice that was issued. If you delete an earlier issued invoice, you will disturb the number of later issued invoices, so in this case it is better to reverse the invoice.

What is an identification tag?

The accounting law defines that the responsible person confirms with his signature or identification mark that the invoice is complete, true and reliable. The identification mark represents any mark that refers to a responsible person, that is, a person authorized to issue an invoice.

In order for them to use an identification mark on the invoice, instead of a stamp and signature, it is enough to make a decision on the authorized person and the mark they will use.

The Pausal application generates the identification tag automatically and writes it on each invoice. You can find and download the decision on an authorized person in the Memorandums on your account.

To use an identification mark on the invoice, instead of a stamp and signature, it is enough to make a decision on the authorized person and the mark you will use. In the “Memorandums” section, you can find the already prepared Decision.

TRANSFER ORDERS

How do I download the tax solution?

You get your tax solution on the ePorezi portal. You can access it if you have an electronic signature, see the instructions here. If you do not have an electronic signature, you can authorize another person to do it for you. To authorize us, write to office@pausal.rs.

I received a tax decision, how do I pay taxes and contributions?

When you download your tax solution, our team will help you create a payment order.

You only need to add the solution to PAUSAL, either through “My Agency” – “Tax solution” – “Add a tax solution” or from “Transfer orders” – “Manage orders” – “Help with entering a solution”.

Within 24 hours, we will send transfer orders to your email, and the application will generate orders for paying monthly obligations with a QR code.

HEALTH CARDS

How to add a health cards?

From the menu on the left side of the screen, select “Health cards”, then click on “New health card” at the top of the screen. A pop-up window will appear in which you first choose insurer type – you, your spouse or a child. After entering the data, click on “Add card” and you will receive an email with completed forms and instructions for submitting the request for a health card, while a card representing your health card will appear on the “Health Card” page in the PAUSAL application. The name of the card is “Insurance holder”, “Spouse” or “Child”.

You can edit them by clicking on the “Settings” icon located in the upper right corner of the tab. After submitting the documentation and verifying the health insurance, you need to enter the expiration date of the booklet in the card created on the application. The expiration date is entered due to notifications sent to you in time by the PAUSAL application so that the insurance is renewed on time.

How to get a health card?

After you add a card in the PAUSAL application, you will receive an email with completed forms and instructions for submitting a request for a health card, which differ depending on whether the card is for you, your spouse or a child.

If you did not receive the email, contact us at office@pausal.rs.

How to renew the health card?

If you regularly pay off your obligations, your health insurance should be automatically renewed. If the insurance has not been renewed, select “Health cards” and then click on the icon

“Settings” located in the upper right corner of the card that represents the display of the health card. From the drop-down menu, select “Renew the card” and you will receive an email with completed forms and instructions for submitting the request for the renewal of the health card, which differ depending on whether the card is for you, your spouse or a child.

If you did not receive the email, contact us at office@pausal.rs.

How to cancel the health card?

From the menu on the left side of the screen, select “Health cards”, then click on the “Settings” icon located in the upper right corner of the card that represents the health card display. From the drop-down menu, select “Cancel the card” and you will receive an email with completed forms and instructions for submitting the request for calceling the health card, which differ depending on whether you are deregistering the card for you, your spouse or a child.

 

If you did not receive the email, contact us at office@pausal.rs.

I already have a health card, do I need to add it?

Yes, by clicking on the “New card” tab, add a booklet and enter the expiry date of the booklet. The PAUSAL application keeps a record of the expiration date of your health card and the cards of your family members, and therefore notifies you in a timely manner via email about the approaching expiration date of the card.

NOTIFICATIONS

Health card expiration notifications

By selecting this option, you will be notified by email before your health card expires if an extension is necessary.

You will receive the documentation and instructions for extending it.

Law amendment notification.

You can select this option if you want us to keep you informed about changes to the lump sum agency law.

Payment notifications for taxes and contributions.

Choose this option if you want us to notify you by e-mail 7 days before you need to pay your contributions and taxes. Pay due is the 15th of every month.

You will receive notifications when you exceed 3, 5 and 7 million dinars

If you want to monitor your income, select this option and we will notify you when you reach half of the allowed limit for a lump sum agency or when you approach one million to limit.

SECURITY

How secure is the Pausal app?

We guarantee the protection of personal data.

The collection, holding, processing and use of personal data are carried out in accordance with the Law on the Protection of Personal Data (“Službeni glasnik RS”, no. 97/08, 104/09 – other laws and 68/12 – decision of the US and 107 /12), with the proviso that certain provisions of this Act on conditions for processing, as well as rights and obligations in connection with processing, do not apply to the processing of data that is available to anyone and published in public newspapers and publications or accessible in archives, museums and other similar organizations.

We also collect data about the use of the application (cookies) and other non-personal technical data that allow us to make your visits to PAUSAL easier and to recognize you when you return to the application. The application ensures the security of the data you submit to us through industry-standardized physical, electronic and management procedures. We use an SSL certificate to increase the security of the transfer of sensitive data. Within the application, data is stored on controlled servers with limited access.